Cultural Care Au Pair

International Care Ltd (“ICL”), Haldenstrasse 4, 6006 Lucerne, Switzerland is the controller of the personal data you disclose to us and therefore responsible for your personal data under applicable laws.

ICL is committed to protecting the privacy of our customers. The ICL privacy policy (the “Privacy Policy”) applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information collected or submitted through our websites (our “Websites”) and any mobile sites, applications, widgets, and other mobile interactive features (collectively, our “Apps”), through our official social media pages that we control (our “Social Media Pages”) as well as through HTML-formatted email messages that we send to you (collectively, including the Social Media Pages, Apps and Websites, the “Sites”). By visiting the Sites, you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use the website or submit any personal information.

2. Personal Information WHAT PERSONAL INFORMATION DO WE COLLECT?

“Personal Information” is information or pieces of information that could allow you to be personally identified such as: • Name • User name • Postal address (including billing and shipping addresses) • Telephone number (including home and mobile phone numbers) • Email address • Credit and debit card number • Profile picture • Social media account ID • Screen name • Shopping habits • Preferences • Country of residence • IP Address • School name and address • Company name and address • Preferred educational courses • Preferences • Browser and device information • Server log file information • Information collected through cookies, pixel tags and other technologies • App usage data • Demographic information and other information provided by you • Location information • Aggregated information

HOW DO WE COLLECT PERSONAL INFORMATION?

We and our service providers may collect Personal Information in a variety of ways, including: • Through the Sites: We may collect Personal Information through the Sites, e.g., when you sign up for a newsletter or make a purchase. • Offline: We may collect Personal Information from you offline, such as when you contact customer service. • From Other Sources: We may receive your Personal Information from other sources, such as public databases; joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles. • Through your browser or device: Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the Sites function properly. • Through server log files: Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the Sites, along with the time of the visit and the page(s) that were visited. • Using cookies: Cookies allow a web server to transfer data to a computer or device for recordkeeping and other purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. For detailed information about the cookies we use and the purposes for which we use them, please see our cookies policy. • Through your use of an App. When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number. • From you: Information such as date of birth, gender and zip code, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information. • Physical Location: We may collect the physical location of your device. In some cases, we may use a third party payment service to process purchases and/or collect donations made through the Sites. In these cases, your Personal Information may be collected by this third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s use or disclosure of your Personal Information.

HOW DO WE USE PERSONAL INFORMATION?

We may use Personal Information: • To respond to your inquiries and fulfill your requests, such as to send you newsletters or to respond to your questions and comments. • To send administrative information to you, for example, information regarding the Sites and changes to our terms, conditions, and policies. Because this information may be important to your use of the Sites, you may not opt-out of receiving these communications. • To complete and fulfill your purchase and/or your donation, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service. • To provide you with updates and announcements concerning our products, promotions and programs and to send you invitations to participate in special programs. • To allow you to contact and be contacted by other users through the Sites, as permitted by the applicable Site. • To permit you to participate on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (including our Social Media Pages). • For our business purposes, such as analysing and managing our businesses, market research, audits, developing new products, enhancing our Sites, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, tailoring the Sites experience and content based on your past activities on the Sites, and gauging customer satisfaction and providing customer service (including troubleshooting in connection with customer issues). • We use information collected by browsers or your device for statistical purposes as well as to ensure that the Sites function properly. • For detailed information about the purposes for which we use cookies, please see our cookies policy. • We may use your device’s physical location to provide you with personalized location-based services and content. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. • Your personal data will be processed by ICL both within and outside the EU/EEA/Switzerland, primarily for the purpose of completing your booking, providing you with the products and services that you have ordered (including travel insurance coverage), and for customer service and marketing activities. Because our servers are located in the US, our sales teams are based in local offices globally, our head office is in Switzerland, we may share your personal data with our corporate affiliates, claims handlers and business partners both within and outside the EU/EEA/Switzerland. The business partners that we share information with are only such that need access to the Personal Information to process the order that you have placed on the Sites, such as transportation assistance, accommodation, or schools, and they will only receive the information necessary for that purpose. No business partner will receive your Personal Information for their own marketing purposes. Please note that the claims handlers and business partners may change from time to time. ICL processes your personal data in compliance with applicable privacy and data protection legislation. By using our Sites, you acknowledge and consent to these potential transfers. You should be aware that many countries outside the EEA do not afford the same legal protections to personal information as countries within the EEA. Transfers will be made in accordance with the applicable legislation and we will take all necessary measures to ensure that third parties involved will provide an adequate level of protection. Any future hosting/processing organisation that we use in relation to the Sites will be required to do the same.

3. Security

We use reasonable organisational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section.

4. Access, Modification and Choices

We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes. • If at any time you wish to stop receiving marketing communications from us, the easiest way to do so would be to use the unsubscribe feature in the marketing communication you received. You may also let us know by emailing, calling or writing to us using the contact information listed below in the “Contact Us” section. In your request, please indicate that you wish to stop receiving marketing communications from us. • In addition, we will not disclose your Personal Information to third parties, including our subsidiaries, for the third party's direct marketing purposes if we have received and processed a request from you that your Personal Information should not be shared with third parties for that purpose. If you would like to submit such a request, please contact us. Please clearly indicate that you request that we do not disclose your Personal Information to our subsidiaries and/or other third parties for their direct marketing purposes. Please note that changes may not be effective immediately. We will endeavour to comply with your request(s) as soon as reasonably practicable and in no event later than 30 days after we received your request. Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, and you cannot opt-out from receiving administrative messages. • To review, correct, update, suppress, delete or otherwise limit our use of your Personal Information that has been previously provided to us, please contact us and clearly describe your request. In your request, please make clear what information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. We will try to comply with your request as soon as reasonably practicable. Note that despite our efforts, there may be residual information that will remain within our databases and other records, which will not be removed or changed. Further, please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).

5. Third Party Sites

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which ICL Sites contain a link. The inclusion of a link on ICL Sites does not imply endorsement of the linked site by us or by our affiliates. Additionally, we may provide you with access to third-party functionality that permits you to post content to your social media account(s). Please note that any information that you provide through use of this functionality is governed by the applicable third party’s privacy policy, and not by this Privacy Policy. We have no control over, and shall not be responsible for, any third party’s use of information that you provide through use of this functionality. We are also not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.

6. Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy.

7. Use Of Sites By Minors

If you are over the age of 16 but under the age of 18, you should review the terms of this Privacy Policy with your parent or guardian to make sure you both understand them. Although we are not responsible for determining the age of our users, we may carry out verification checks. If we learn that we have collected information from an individual under the age of 16 without parental consent, then we will delete that information as soon as possible and may disable that individual’s access to the applicable website. In order to participate on the programme you have to be at least 18. For the protection of minor’s privacy, we require parental consent from users who wish to apply to the programme prior to turning 18.

8. Sensitive Information

We generally ask that you do not send us, and you do not disclose, any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal background or trade union membership) on or through the Sites or otherwise to us. In specific exceptions, such as insurance requests, we will make clear how you can do this securely.

9. Updates To This Privacy Policy

We may change this Privacy Policy. Please take a look at the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on a Site. Your use of the Sites following these changes means that you accept the revised Privacy Policy.

10. Contact Us

Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy. You have the right to tell us if you: • don't want to be contacted in the future by us; • would like to find out what information we have about you, would like a copy of the personal information which we hold about you (You may be charged an administration fee when we provide you with the requested information to cover our time and postage and handling or retrieval costs) • if you think that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant; • wish to report any breaches of the Privacy Policy. If you have any questions or complaints about this Privacy Policy, please contact us by clicking here. We will investigate any complaint, and notify you of our decision in relation to the complaint, as soon as practicable after it is received.

Cookie Policy

What is a Cookie?

Cookies are small text files or pieces of information that are stored on your computer or mobile device (such as a smartphone or tablet) when you visit our sites. A cookie will usually contain the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.

What do we use cookies for?

We use cookies to make our sites easier to use and to better tailor the sites and our products to your interests and needs. Cookies can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (for example by remembering preference settings). Cookies may also be used to help speed up your future activities and experience on our sites. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how users use our sites and to help us improve the structure and content of our sites. We cannot identify you personally from this information.

What types of cookies do we use?

Two types of cookies may be used on the sites, which are called "session cookies" and "persistent cookies". Session cookies are temporary cookies that remain on your device until you leave the Site. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or "lifetime" of the specific cookie).

THIRD PARTY COOKIES

We also use a number of suppliers that may also set cookies on your device on our behalf when you visit our sites to allow them to deliver the services they are providing. If you would like more information about these cookies, as well as information about how to opt-out of receiving such cookies, please see their privacy policies.

What cookies do we use?

Below we list the different types of cookies that may be used on our sites. Note that to the extent information collected through cookies constitutes personal information, the provisions in the Privacy Policy apply and complement this Cookie Policy.

ESSENTIAL COOKIES

Essential cookies are necessary for the Site to work and enable you to move around it and to use its services and features. Without these absolutely necessary cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features you request.

  • Session - Session cookies are used to maintain the state of the application. How to manage - Accept/refuse via browser setting
  • Load balancing - Load balancing cookies are used to distribute the assets across the globe and lighten the server load. How to manage -Accept/refuse via browser setting
  • User ID - User ID cookies are used to ensure that users only see their own information. How to manage - Accept/refuse via browser setting
  • Security - Security cookies are used for security controls and checks. How to manage - Accept/refuse via browser setting
PREFERENCE COOKIES

Preference cookies collect information about your choices and preferences, and allow us to remember language or other local settings and customize the Site accordingly.

  • Language - Language cookies are used to store the language the user has selected, and to show the correct options. How to manage - Accept/refuse via browser setting
  • Location - The user’s approximate address (city, state, country, postal code) as determined by the IP address is retained in order to automatically select the proper country and show retailers and demonstration days within the area. How to manage - Accept/refuse via browser setting
  • Mobile - If the user is viewing the Site on a mobile device, a cookie is set to indicate that the main website was selected (i.e., that the device is Flash-enabled), or the non-Flash mobile site. How to manage - Accept/refuse via browser setting
  • Reference site - The reference site is recorded to better understand the user’s preference. How to manage - Accept/refuse via browser setting
  • Last visit and activity - Date of last visit and activity and other information is recorded to be able to provide users with an update on “what’s changed on the site since your last visit,” and to better understand the user’s preferences. How to manage - Accept/refuse via browser setting
  • Recently watched video - Date and title of recently watched video is recorded to be able to better understand the user’s preferences. How to manage - Accept/refuse via browser setting
  • Flash Cookies Flash cookies are used to enable audio and video content to be played. How to manage - Accept/refuse via browser setting
  • Page history - Page history cookies are used to track the sequence of pages the user has visited. If the user gets an error message while visiting the Site, the cookie information gets saved to a log file for error reporting and resolution. How to manage - Accept/refuse via browser setting
SOCIAL PLUG-IN TRACKING COOKIES

Such cookies are used to track members [and non-members] of social media networks for market research analytics, and product development.

  • Facebook - Cookies are used to track Facebook members [and non-members] for market research analytics, and product development. How to manage - Accept/refuse via browser setting
ANALYTICS COOKIES

Analytics cookies collect information about your use of the Site, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the Site, help us record any difficulties you have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person.

  • Google analytics - Google analytics cookies collect aggregate statistical data to improve Site presentation and navigation. Google supplements the aggregate data with demographics and interest information, so that we can better understand our visitors. How to manage - https://tools.google.com/dlpage/gaoptout
MARKETING COOKIES

Advertising Cookies are used for marketing purposes.

  • Advertising - Deliver behavioral/targeted advertising. How to manage - Accept/refuse via browser setting
  • Market analysis - Conduct market analysis. How to manage - Accept/refuse via browser setting
  • Campaign / promotion - Measure effectiveness of campaign. How to manage - Accept/refuse via browser setting
  • Fraud detection - Detect click fraud. How to manage - Accept/refuse via browser setting
How Do I Manage Cookies?

Although most internet browsers are initially set up to automatically accept cookies, most internet browsers allow you to change the settings to block cookies or to alert you when cookies are being sent to your device. In addition to the options provided above, you may refuse, accept or remove cookies from the Site at any time by activating or accessing the setting on your browser. Information about the procedure to follow in order to enable, disable or remove cookies can be found on your Internet browser provider’s website via your help screen. Please be aware that if cookies are disabled or removed, not all features of the Site may operate as intended, for example you may not be able to visit certain areas of our Site or you may not receive personalised information when you visit the Site. If you use different devices to view and access the sites (e.g. your computer, smartphone, tablet etc) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences. If you want to clean out all cookies left behind by the websites you have visited, here are links where you can download three programs that clean out tracking cookies:

  • http://www.lavasoftusa.com/products/ad-aware_se_personal.php
  • http://www.spybot.info/en/download/index.html
  • http://www.webroot.com/consumer/products/spysweeper/
Pixel Tags

Some of the pages you visit on the Site may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support our promotional activities and website development. For example, website usage information about visitors to our sites may be shared with our third party advertising agency to better target Internet banner advertisements on our websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your personal information.

Contact Us

If you have any questions about this Cookie Policy, please contact us. Please note that email communications are not always secure; so please do not include credit card information or sensitive information in your emails to us.

Useful Links

Browser-specific help with cookies: